- 01Day 1 · ConnectYour existing WhatsApp Business number is connected through the WhatsApp Business API, with its profile and history intact, and the website chat is switched on.
- 02Day 2 · TrainYour price list, terms and frequently asked questions are loaded into the approved-answer library and reviewed with your approver.
- 03Day 3 · Set limitsEscalation rules, discount authority, working hours and the people who receive hand-overs are configured.
- 04Day 4 · ShadowAugustus drafts every reply and a person on your team approves it before it is sent, so you see exactly how it will answer.
- 05Day 5 · Go liveLive after hours first, then full-time once you are satisfied with the after-hours conversations.
What we need before day one
- Your WhatsApp Business number and admin access to your Meta Business account
- Your current price list
- Your delivery, layby, warranty and returns terms in writing
- One approver for the answer library
- One salesperson to receive hand-overs