DOCUMENTATION
How the systems actually work.
Structured documentation for the people who operate our products day to day: configuration, escalation rules, integrations and data controls.
Open to read without an account, because a manual behind a login is not a manual.
CONTENTS
Augustus AI.
How Augustus AI answers, qualifies and hands over WhatsApp and website enquiries, and how its escalation rules, answer library and data controls are configured.
Support hours
Your named engineer answers anything specific to your own configuration, on WhatsApp, during and beyond these hours.
Monday to Friday, 08:00–17:00 CAT · WhatsApp is monitored outside those hours.
Getting started
What Augustus AI does on your line, and the five working days from connection to go-live.
Configuration
Escalation rules, the approved-answer library, discount authority and the kill switch.
Data and integrations
The channels and systems Augustus connects to, and how transcripts and your data are held and exported.
NEXT STEP
See Augustus AI working on your own enquiries.
A 20-minute call with an engineer: we map your enquiry flow, show the escalation rules on a live configuration and give you a written, fixed-price scope.
Free 20-minute call with an engineer. A written, fixed-price scope follows.