PRIVATE BUSINESS ASSISTANT · ZIMBABWE
An AI assistant that knows your business.
Asolen answers from your own documents, policies and processes — securely, with role-based access, so the right people get the right answers and nobody gets the ones they should not.
Add-on
Asolen AI is not sold on its own. It goes on top of ASOFT ERP, and is scoped and quoted with it.
Your documents stay yours. Role-based access from day one.
ANSWER WITH SOURCE
SchematicAsked by a stores clerk · 09:12
Grounded · 2 sources cited
- Question
- Can I release stock to a customer whose account is on hold?
- Answer
- No. An account on hold needs a written release from the finance manager before any stock leaves. A cash sale is the exception and is treated as a new customer.
- Source
- Credit control policy, v4, section 3.2 · published 11 February 2026
- Also cited
- Stores procedure, section 7 · cash sales
- Confidence
- Grounded · both sources are the current version
- Visible to this role
- Stores · Finance · Management
- Not used
- Board minutes · outside this role’s access
- Logged as
- Q-2026-04417 · retained 12 months
Illustrative question. Every answer cites the paragraph it came from.
Asolen is our newest product, and we are not going to pretend otherwise.
There is no metric on this section and no quote, because we do not have either yet and inventing them would be the cheapest possible thing to do on a page about trusting an assistant. What we can show you instead is exactly how the access model works, which is the section below.
Pilot deployments
Two Zimbabwean organisations, both under NDA
- Where it is running
- A distribution business and a professional services firm, both in Harare, both indexing internal policy and procedure documents.
- What the pilots are measured on
- Questions answered without a person, questions refused, and how many refusals turn out to be a document that does not exist.
- What we will publish
- The figures, with the client named, once we have written permission and a full quarter of data. Not before.
PRICING
What Asolen AI costs.
Asolen is an add-on to ASOFT ERP rather than a separate subscription, so it is quoted with the school system it runs alongside. Priced on seats and documents. Where it has to run somewhere specific — a private region, or your own server — that changes the number and we will say by how much before you commit.
WITH ASOFT ERP
QuotedQuoted alongside ASOFT ERP. The first band covers ten seats, up to 500 indexed documents and 2,000 questions a month, with role-based access configured with you.
- Quoted on the same quote as ASOFT ERP
- Role-based access configured with you before anything is indexed
- Question log and the unanswered-questions report
- Export of your documents and logs at any time
Your documents stay yours. Role-based access from day one.
What moves the number
- Seats
- Per person who asks questions. Someone who only reads the question log is not a seat.
- Documents indexed
- Banded. Five hundred policies and procedures is the first band; a decade of contracts and board packs is not.
- Questions per month
- Banded, and the band is generous because a team that stops asking has stopped getting value.
- Where it runs
- The standard hosting is included. A specific region, or an installation on hardware you own, is quoted separately and honestly.
- Connectors
- Drive, SharePoint, WhatsApp, Teams and Slack are included. A connector into something we have not met is scoped once.
Every price on this page is also on the pricing page, with the services and workshops alongside it.
WHAT IS IN IT
What it does, and what stops it going wrong.
An assistant that answers confidently from the wrong document is worse than no assistant. Half of this list is about the answer; the other half is about the boundary around it.
Answering
- Grounded answers with citations
- Every answer names the document, the section and the version date. A member of staff can check it in one click, and they do.
- Refusal
- When the documents do not cover a question, it says so. It does not assemble a confident answer out of adjacent paragraphs.
- Summarise and compare
- Reduce a forty-page contract to its obligations and dates, or show what changed between two versions of a policy.
- Follow-up questions
- It asks which branch, which grade or which contract when the answer depends on it, rather than picking one and being wrong.
Access
- Role-based document sets
- Payroll bands for HR and management. Board minutes for the board. Stores procedures for everyone who touches stock.
- Enforced in Postgres
- Row-level security decides what can be retrieved before the model sees anything. A prompt cannot grant access the database refuses.
- Single sign-on
- Google or Microsoft, with roles mapped from your existing directory so leavers lose access when they lose their account.
- Per-person history
- Each person sees their own questions. Managers see the aggregate, not their team’s individual queries.
Oversight
- Question log
- Every question, answer, citation and refusal, exportable, retained for a period you choose.
- Unanswered questions report
- The most useful report in the product. It tells you which policy does not exist, which one is silent, and which two contradict each other.
- Versioning
- Publish a new policy and the old one stops being answered from immediately. Superseded documents are marked, not deleted.
- Kill switch
- One switch stops all answering inside a minute, without a deployment, while you deal with whatever prompted it.
WHAT IT CONNECTS TO
Where it reads from, and where people ask it.
Nothing here asks you to move your documents into a new system first. Asolen reads where they already live, and answers where your staff already are.
Where your documents already are
Including the scanned ones nobody wants to retype
- Google Drive and Workspace
- Microsoft 365, SharePoint and OneDrive
- PDF, Word, Excel and PowerPoint
- A folder on your own server
Systems it can be asked about
Answers about figures, not just about documents
- SilverOne ERP and ASOFT ERP
- Read-only SQL views
- Google Sheets
Where staff ask
A foreman on a site does not open a portal
- A browser
- Microsoft Teams and Slack
Identity, audit and Zimbabwean specifics
The parts a board asks about
- Google and Microsoft single sign-on
- Audit log export
- ZIMRA circulars and statutory instruments
- Shona and Ndebele questions
IMPLEMENTATION
Ten working days, and most of it is deciding who sees what.
Indexing is quick. The valuable part is an explicit conversation about access, which most organisations have never had to have in writing before.
DAYS 1–2
Inventory
We list what you have and where it lives. Almost every organisation finds three versions of something important and one document nobody can locate at all.
DAYS 3–4
Set the roles
Document sets are bound to roles in a table you read and approve. This is a business decision and you make it, not us.
DAYS 5–6
Index
Documents are indexed, scanned pages included. Superseded versions are marked rather than deleted, so an auditor can still see what the rule used to be.
DAYS 7–8
Test with real questions
Each department writes ten questions they genuinely ask. We check the answer and the citation together — an answer without a checkable source does not count as passing.
DAYS 9–10
Roll out
One department first. The rest follow once that one has stopped finding wrong answers, which is usually within a week.
Nothing is indexed until you have signed off the access table. That is the order the work happens in, and we will not reverse it to save a week.
QUESTIONS
The eight questions a board asks about an AI assistant.
Does our data train anyone’s model?
No. Your documents are indexed into your own tenant and are not used to train a model, ours or a supplier’s. We will name the model provider and its data-retention terms in writing before you sign, and we will tell you if either changes.
Where is our data stored?
On managed Postgres infrastructure with daily backups, and we will tell you the exact region in writing before you sign. You can export everything at any time, in a standard format.
Can someone get an answer they are not entitled to?
The check runs in Postgres before retrieval, so a document a role cannot read is never sent to the model in the first place. That means a prompt cannot argue its way past it. We test this with a deliberately planted instruction inside an indexed document, and the test is part of every release.
What if it makes something up?
Every answer cites the document, the section and the version date, so an invented answer is visible rather than plausible. When the documents do not cover a question it refuses and says why. A refusal appears in the unanswered-questions report, which is where the useful work is.
Does it work with scanned paper documents?
Yes. Scanned PDFs and photographed pages are read, indexed and cited by page, so a member of staff can check the original. Handwriting is unreliable and we will tell you that rather than let you find out.
Who inside Silverconne can read our documents?
Nobody, unless you grant support access, and that grant is time-limited and logged. We cannot read your library to answer a support question by default, which occasionally makes support slower and always makes it safer.
Can we start small?
Yes. Most clients start with one module or one site and add from there.
What happens if we stop working with you?
You keep your data and your licences per the contract. No hostage-taking.
Something not answered here? Ask us directly.
NEXT STEP
Bring ten questions your staff keep asking.
We will index one folder, set the access rules with you, and you can check every answer against the document it came from.
Your documents stay yours. Role-based access from day one.